jaya7 Privacy Policy

1. Introduction

jaya7 ("we", "us", "our") is committed to protecting the privacy and personal data of every player who uses the jaya7 platform. This Privacy Policy describes how we collect, process, store, and protect information that identifies you — or that could reasonably be used to identify you — when you register an account, make a deposit, play games, or otherwise interact with jaya7.

By registering an account or using jaya7, you confirm that you have read and understood this Privacy Policy. If you do not accept this policy, you must not use jaya7. This policy applies to all personal data processed in connection with the jaya7 website and any related services or communications.

2. Information We Collect

jaya7 collects personal data through three main channels: directly from you during registration or support interactions, automatically through your use of the platform, and from third-party payment providers during transactions. The categories we collect are as follows.

• ▸Identity Data: Full name, date of birth, username, and government-issued ID number collected during registration and KYC verification.
• ▸Contact Data: Email address, phone number, and city or district (for example, Dhaka, Chittagong, Sylhet, Khulna, Rajshahi) provided during account registration or support requests.
• ▸Financial Data: bKash, Nagad, and Rocket wallet identifiers, deposit and withdrawal history, and transaction reference numbers shared by payment processors to facilitate and verify your transactions.
• ▸Technical Data: IP address, device type, browser type, operating system version, and session timestamps collected automatically when you access jaya7 to support platform security, fraud detection, and responsible gaming monitoring.
• ▸Gaming Activity Data: Game history, bet amounts, win and loss records, session duration, and bonus usage recorded to deliver services, operate responsible gaming tools, and resolve any disputes about your account or game outcomes.

3. How We Use Your Information

jaya7 uses your personal data only for the specific purposes listed below. We do not use your data for any purpose that is incompatible with these stated purposes without first obtaining your explicit consent.

• ▸To create and manage your jaya7 account, verify your identity through KYC, and confirm you are 21 years of age or older before granting access to the platform.
• ▸To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to verify payment instrument ownership as part of our fraud prevention procedures.
• ▸To provide customer support, investigate complaints, and resolve disputes relating to your account, transactions, or game outcomes on jaya7.
• ▸To operate responsible gaming tools — including deposit limits, session reminders, cooling-off periods, and self-exclusion — and to identify players who may be showing signs of problem gambling so that appropriate support can be offered.
• ▸To send account-related communications such as transaction confirmations, security alerts, and policy updates. Where you have opted in, we may also send promotional offers relevant to your playing preferences, including seasonal offers tied to BPL, Eid, and Pohela Boishakh.
• ▸To comply with our legal and regulatory obligations, including anti-money laundering requirements, mandatory fraud reporting, and any other duties imposed on online gaming platform operators by applicable law.

Your Privacy at a Glance

4. Legal Basis for Processing

jaya7 processes your personal data only where a valid legal basis exists. The main legal bases we rely on are set out below.

• ▸Contractual Necessity: Processing required to perform our contract with you — creating your account, processing transactions, and providing game access.
• ▸Legal Obligation: Processing necessary for jaya7 to comply with anti-money laundering requirements, KYC obligations, and any other reporting duties imposed by applicable law.
• ▸Legitimate Interests: Processing carried out to protect platform security, detect and prevent fraud and abuse, and maintain responsible gaming standards — provided these interests do not override your fundamental data rights.
• ▸Consent: Where jaya7 processes data for marketing or optional features, it does so only on the basis of your freely given and informed consent. You may withdraw consent at any time by contacting support.

5. Sharing Your Information

jaya7 does not sell, rent, or trade your personal data. We share your data only in the limited circumstances below, and only to the minimum extent necessary for the stated purpose.

• ▸Payment Processors: We share minimum necessary financial and identity data with bKash, Nagad, Rocket, Upay, Visa, and Mastercard solely to authorise and process transactions you initiate.
• ▸Identity Verification Providers: To fulfil KYC obligations, identity data may be shared with accredited third-party verification services bound by strict data processing agreements. They may only use your data for the specific verification purpose.
• ▸Law Enforcement and Regulators: jaya7 may disclose personal data to law enforcement agencies or regulators where required by law or where there is reasonable grounds to suspect fraud, money laundering, or other illegal activity.
• ▸Technical Service Providers: Trusted infrastructure and analytics vendors who process data strictly on jaya7's instructions under binding data protection agreements. They are not permitted to use your data for their own purposes.

6. Cookies and Tracking Technologies

jaya7 uses cookies and similar tracking technologies to operate the platform, remember your session state, and collect anonymised analytics that help us improve usability and responsible gaming features. jaya7 uses only the following cookie categories.

• ▸Essential Cookies: Required for the platform to function correctly, including session authentication, security tokens, and load-balancing cookies. These cannot be disabled without preventing you from using jaya7.
• ▸Analytical Cookies: Used to collect anonymised data about how players navigate the platform — pages visited, session duration, and device type — helping jaya7 identify usability improvements and responsible gaming friction points.
• ▸Preference Cookies: Used to remember settings you have selected (such as language preference) so you do not need to re-enter them on each visit. These are non-essential and can be cleared in your browser settings.

You can manage or delete cookies at any time through your browser settings. Disabling essential cookies may prevent certain platform features from functioning correctly.

7. Data Retention

jaya7 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected. For active accounts, data is retained throughout the period your account remains open and for a minimum of five years after account closure to comply with anti-money laundering record-keeping obligations. Gaming activity logs are retained for a minimum of three years.

Where data is no longer required for its original purpose and no legal retention obligation applies, jaya7 will securely delete or anonymise it. You may request early deletion of your personal data by contacting support, subject to any overriding legal obligations that require jaya7 to retain the data.

8. Your Rights

Subject to applicable law, you have the following rights in relation to the personal data jaya7 holds about you. To exercise any of these rights, contact jaya7 support using the email address at the bottom of this page. We will respond within a reasonable period and no later than 30 days of receiving your request.

• ▸Right of Access: You have the right to request a copy of the personal data jaya7 holds about you and information about how it is being used.
• ▸Right to Rectification: You have the right to request that jaya7 correct any inaccurate or incomplete personal data held about you without undue delay.
• ▸Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent, or where jaya7 has no other lawful basis to retain it, subject to overriding legal obligations.
• ▸Right to Restrict Processing: You have the right to request that jaya7 limit the processing of your personal data in certain circumstances, such as while the accuracy of the data is being contested.
• ▸Right to Object: You have the right to object to jaya7 processing your personal data on the basis of legitimate interests, including processing for direct marketing purposes, at any time.

jaya7 will not charge a fee for handling rights requests submitted in good faith. We reserve the right to refuse requests that are manifestly unfounded or excessive, in which case we will explain our reasons in writing.

9. Security

jaya7 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL encryption for all data in transit, access controls restricting internal data access to authorised personnel only, and regular security reviews of platform infrastructure.

While jaya7 takes all reasonable steps to protect your personal data, no transmission over the internet or electronic storage system can be guaranteed to be 100% secure. If you become aware of any suspected unauthorised access to your jaya7 account, please contact support immediately.

10. Children's Privacy

jaya7 is strictly an adults-only platform for players aged 21 and above. We do not knowingly collect, process, or store personal data from any person under the age of 21. If jaya7 becomes aware that personal data has been collected from an individual under 21, that account will be closed immediately and all associated personal data will be deleted without undue delay. If you believe a person under 21 has registered on jaya7, please contact support immediately so we can investigate and act.

11. Changes to This Policy

jaya7 reserves the right to update this Privacy Policy at any time. Where changes are material, jaya7 will notify registered players via their registered email address or via a prominent notice on the platform before the changes take effect. The date of the most recent update is shown at the top of this page. Your continued use of jaya7 following notification of any change constitutes acceptance of the revised policy. If you do not accept the revised policy, you must stop using jaya7.

12. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or need to raise a data-related concern, please contact the jaya7 support team. Our team operates on Bangladesh Standard Time (BST, UTC+6) and is available 24/7.

Support email: [email protected]